I’m new here.
We live in Norfolk and had electric and gas smart meters installed yesterday. They’re about half the size of the previous meters and they were installed so all looks neat and tidy. Big compliments to the lady from Siemens who installed them.
Anyway, the electric usage count started displaying on the IHD within 5 minutes, gas about two hours later.
We’re on a vari fair economy 7 tariff. We were given an IHD6 device and I cannot see if I can change the settings to display both the peak and off peak gas and electric usage. Do the IHDs display both? If so, how do I do this?
Also, I have the SmartThings phone app already installed due to my smart TV. The engineer gave instruction leaflet about how to get it set up. The app stated the IHD had successfully connected and syncd to the app but I haven’t been able to get usage displayed. Is this because of the dual rate and the app not being compatible?
I realise the problems we have are nowhere near as serious as some on here but would welcome any assistance.