WMy switch away finalises tomorrow. Today I notice my IHD doesn’t show the costs and the cost per kWh is nor 0. The usage itself is still showing Is this part of the process when switching?
This is normal, when you switch from one supplier to another with a second generation smart meter (SMETS2). We have to remove our credentials before your new supplier can read your smart meter. Most suppliers start reading your meter within 2-3 weeks, but sometimes they can start reading it within the first day!