IHD costs removed

WMy switch away finalises tomorrow. Today I notice my IHD doesn’t show the costs and the cost per kWh is nor 0. The usage itself is still showing Is this part of the process when switching?

Hi @Tigermad,

This is normal, when you switch from one supplier to another with a second generation smart meter (SMETS2). We have to remove our credentials before your new supplier can read your smart meter. Most suppliers start reading your meter within 2-3 weeks, but sometimes they can start reading it within the first day!