IHD is restarting itself every few minutes

About 4 days ago my IHD seems to have got itself in a restart loop. It seems to have lost most of its settings e.g. it doesn’t know what time it is, and it hasn’t received any meter readings for all of those 4 days. Every 2 minutes or so it switches itself off and restarts.

Restarting it manually has had no effect. I leave it plugged in most of the time so it’s not that. Letting it run out of battery and then regarding it hasn’t helped. Putting it closer to the meter didn’t help.

I have just swapped to Bulb’s new EV tariff so I don’t know if that has anything to do with it.

Hello @dahaswell,

Welcome to Bulb’s community! :raised_hands:

Thanks for letting us know about your IHD. From what you’ve described, it sounds like we need to reboot this from our end. The connection between your smart meters and ourselves is still active, which is great, so I’ve requested the reboot which should restart the IHD in the next 48 hours. If it doesn’t show any improvement, let me know in the reply, and we’ll take another look.

Thanks,
Freya

Hi Freya,

I’m afraid what you did hasn’t worked. I think because the device is stuck in a reboot loop of it’s own it might not be getting time to pick up any instructions sent to it. Can you have another look?

Thanks,
David.

@dahaswell hey David- the reset loop you mentioned, do you mean its constantly restarting itself?

Hi Holly,

Yes, exactly. It’s roughly every 2 minutes. Once it starts it sits and tries to find a signal but before it can do anything it restarts itself again.

Thanks,
David.

@dahaswell Okay this sounds like it might be struggling to connect to the home area network. I’ve requested a comms hub reboot is run for you to try and fix this. This usually takes 2-3 weeks so bear with us, but once we have a result on that we can go from there!
:blush:

@holly_at_bulb OK. I’ll watch out for any changes over the next few weeks and get back to you if it doesn’t work.

Ours has just done the same thing overnight. I’ll put in a separate message and get a reboot

@Matt587 Have you also just changed over to the EV tariff by any chance?