I’ve looked into this for you now. The smart network operators successfully rebooted your metering set up, but it looks like we’re still having some trouble talking to your meters.
There are a few types of connectivity issues that reboots can’t fix yet. The network operators and meter manufacturers are working on solutions to these right now and will be rolling out fixes as soon as they’re ready. There’s nothing you need to do to get the fix, it will automatically be sent out do your devices and they will start communicating on their own.
We’ll be in touch to advise you on next steps if it’s ever necessary. For the time being, we’ll need you to manually submit your readings for us.