Hi @ianmcuk & @simon_clayton
The majority of smart installations are successful and the meters are connected to the smart network.
Unfortunately this isn’t always the case and if the installation was done by MDS we can remotely commission these meters right now, but will be able to do so in future.
With regards to the other thread, this wasn’t something that had been clarified with the team when we started the smart installs contract with MDS, which is why there’s some confusion around this.
I’m sorry again for the frustration, your meters should have smart functionality in future, but unfortunately there’s nothing we can do for now.