IHD not working after only 2 days of being installed

Our IHD isn’t working after only 2 days of being installed. I’ve registered this with you but have heard nothing back. Pl can you advise.

Hi @annemariebyrne,

Welcome to Community! Getting smart meters all set up can take a few weeks. What I suggest is if you still can’t see your usage on your IHD in a few weeks, you can fill in this link and fill in the details of the issue?

Once you’ve sent that in we’ll try and fix your IHD overnight, so it should start working within 24 hours.

Make sure you keep your IHD turned on and within 5m of your electricity meter overnight and restart it in the morning if nothing has changed.

If this doesn’t work, please try following the steps in your Bulb account again on a different date (the fix sometimes works the second time). If it’s still not working after 2 attempts, let us know.