We have a smart meter installed last Friday. Although we had requested an IHD suitable for visually impaired people, the engineer initially handed me a standard one, until I pointed this out. He then exchanged it for an accessible one and rang his control centre to switch which device was linked to the smart meter.
The IHD was still showing as not connected to the meter network by yesterday and I contacted Bulb who reset it. Although I received an email last night confirming it should now be working, it is still showing no connection
I am wondering whether the meter is incorrectly linked to the original IHD. I have tried to contact Bulb several times today via the chat function but just get the message that no one is available. Can anyone advise how to proceed?