My IHD has never worked since supplied in May 2019 when the Smart Meter (electricity only) was fitted. It continually reboots. When not rebooting it displays “Waiting for current data”.
The time displayed is always 0:00. The HAN symbol indicates the it is communicating with the Comms Hub but it obviously isn’t (no data and no time).
It probably requires a software update but, because it continually reboots, I can’t connect it to my WiFi. If I select the ‘WPS Push Button’ option the IHD goes into reboot before the router has time to reset. If I select the ‘Scan for networks’ option, it finds the router but I can’t enter the password before the IHD goes into another reboot cycle.
A Gas Smart Meter was fitted in February 2020 but it can’t be read remotely by Bulb. Bulb tell me that the distance between the Electricity meter an the Gas meter is too great But that distance is less than 7 meters.
Bulb (and other energy suppliers) are just trying to meet government targets to install Smart Meters regardless of whether or not they work.
The internet is overflowing with complaints about Smart Meters (not just those installed by Bulb). Ofgem , the energy watchdog, needs to get a grip on this situation.
Does anybody know how to stop the IHD rebooting long enough for the user to connect it to the internet?