IHD Not Working one year on


I had a smart meter installed around a year ago but it’s never worked. I’ve tried the IHD reset on my account page several times but it hasn’t changed anything. What else can I do?


Hi @0xTim,

Sorry to hear that you’ve been experiencing difficulties with your smart meter since the install. I’d like to take a look into this for you, so I’ll pop you an email if that’s okay.

Best wishes,

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This is exactly the same for me. IHD has never worked