IHD readings gone

All electricity readings and information has disappeared from my ihd. Gas is still there but no elec. I have tried all sorts of measures as recommended on the website to no avail. It’s been more than a month now. The readings still seem to get through to bulb, but not the ihd. Any suggestions? Ian

Hi @Ian_BS1,

Welcome back to Community.

I’ve had a look into this for you. The good news is that I can see that your IHD is connected to the smart network, it just needs a little push to fully connect to your meters. Please could you follow this link and fill in the details of the issue?

Once you’ve sent that in we’ll try and fix your IHD overnight, so it should start working within 24 hours.
Make sure you keep your IHD turned on and within 5m of your electricity meter overnight and restart it in the morning if nothing has changed.

If this doesn’t work, please try following the steps in your Bulb account again on a different date (the fix sometimes works the second time). If it’s still not working after 2 attempts, let us know.