IHD still not updated

Hi , my ihd has still not been updated to show the price increase from 1st april.

It was updated to show previous price increases and my smart meter regularly sends readings.

Can you please advise when this may happen ? Thanks.

Hi @isms47 :wave: thank you for getting in touch and welcome to the community :partying_face:

Can you please fill in this form : Bulb account

Once you’ve sent that in we’ll try and fix your IHD overnight, so it should start working within 24 hours.

Make sure you keep your IHD turned on and within 5m of your electricity meter overnight and restart it in the morning if nothing has changed.

If this doesn’t work, please try following the steps in your Bulb account again on a different date (the fix sometimes works the second time). If it’s still not working after 2 attempts, let us know.

Best,

Jenny :star:

Hi , I have tried the suggested methods four times now , still showing old rates .

Thanks , Phil