I’ve had a smart meter installed around the 17th August and there were some issues with the swap over, I guess the engineer didn’t send through the info correctly?
Anyway the smart meter now appears to be sending readings daily since the 1st September which is good!
However the IHD is stuck in demo mode, I’ve reset the ihd multiple times (and tried the reset via the site reset on the account) with no avail and although it’s connected to WiFi it’s not connected at all to the meter. I’ve tried doing “join network” but it just sits there forever saying joining network with the signal bars on the left flashing from low to max signal.
I’ve tried draining the battery completely and I’ve tried moving the unit next to the smart meter even tho it’s actual placement is within 3 meters.
The IHD has never worked and always displayed demo data.
I honestly don’t feel the ihd was setup/paired correctly by the engineer (it was his first solo appointment).
I’ve had contact with support but emails are now being ignored.