Stock reply Rob,filled that form in a month ago, and what happened? Zilch, nothing,but that was to be expected!
Luckily I have opted out of having a smart meter.
But for those who have a smart meter and having issues, Bulbs communication should be much more proactive and upfront.
Bulb wrote this Blog https://bulb.co.uk/blog/an-update-on-our-smart-installations on 31 May. I’m surprised with all the negative comments on this forum Bulb haven’t updated the Blog as to current situation. The Blog does say:
Within two weeks, we’ll introduce a way for members to fix their IHD through their Bulb Account. We’ll keep members affected by this regularly updated. the two weeks is almost up plus how often is regular updates.
I’m a keen and regular supporter of Bulb but if were a smart meter customer who had issues as other have reported I would be concerned about their communication and apparent lack of a solution.
I wonder what Hayden and Amit, the founders of Bulb are making of this situation?