Sorry to hear you’ve has a disappointing experience with us.
Right now, we are unable to connect with your meters due to a connection issue with the Communications Hub (comms hub) which sits on top of your electricity meter. This hub is the part of your meter setup that allows us to communicate with your meters through the smart network (WAN), receive data and also is what allows the IHD to display usage.
The fix for this issue is a reboot of the communications hub, which is done by the operators of the WAN, and does unfortunately take up to 6 weeks to complete.
I can empathise it must be frustrating to be working with such a time frame, but there is nothing that we are able to do to reduce this. In the meantime, I would recommend sending in some manual meter readings so we can make sure to bill you as accurately as possible.
Let me know if you have any more questions about this process