For about a week now my IHD unit has been cycling as it is apparently unable to find its external connection (it connects to my WIFI with no issues). Reading through other similar posts this seems to be a common issue that is resolved by a 3rd party communications company resetting the connection to my meter. I believe I’ve requested this to be done by logging into my account but wanted to be able to report and track the fault and this seems to be the only place to do that.
Am i right in making the following assumptions please:
I should leave the IHD on and cycling until the issue is resolved? (ie I shouldn’t turn it off to stop it from cycling)
It’s possible that meter readings are still being received by Bulb even if the IHD doesn’t appear to be working so it may not be necesary to manually submit meter readings (part of teh reason for changing my energy provider to Bulb in fact).
Bulb will advise me if a meter readng is required if the problem affects more than the IHD and persists beyond the next bill date (in January sometime).
If there is action that I need to take now then please let me know, otherwise I’ll just continue as normal and wait for the fault to resolve itself.
If its as common an issue as it seems then it might be worth putting a specific entry in your self help deal with some of these details up front. Just a suggestion as I’m sure the questions people have about this fault will be very similar and attract similar responses.