IHD

After going through the IHD not working process via the email system My IHD after almost four weeks has been working perfectly for approximately 3 days but today it has gone again. It went back to gas only, so I did the whole turn off and turn on again thing but now I have absolutely nothing again.

I have 3 questions

Should I expect to loose information every so often and just leave it to connect independently or should I go through the on/off process every time? Or should I contact bulb again for another fix.?

Thanks.