Im new !

Quick and simple question: How long i have to wait for you to pass my meter readings to my old energy supplier. They can’t close my old account without those readings. i can’t believe it that to send few numbers can take weeks ?

Hi @Kristof ,

Once the switch has happened (after the 21 day cooling off period), the readings are then sent to a ‘independent third party’ for verification/process and it’s them who is responsible for actually sending the details on (it appears there’s no direct ‘Utility Company A<>Utility Company B’ communications - it’s all got to go through the third party). Because of this, it’s suggested to allow up to 6 weeks ( ) for your final bill from your old supplier.