This is less a request for assistance and more a complaint. I am being chased by a debt collection agency thanks to Bulb and I am not pleased. Despite having provided Bulb with final meter readings for my old address when I moved out and closing the account on THAT day. I am now being told I owe £65 and that I moved out 2 months later than I did. This despite me having opened a new Bulb account at my new address when I moved. Bulb has its own record of what happened and is still trying to cadge 65 pound out of me which is not my debt. TERRIBLE SERVICE. I have supplied the debt collectors with the details of the property owner, pictures of the meter reading from the day I moved out and I am still getting letters about this debt.
Frankly, Bulb, this is a terrible manner of customer service. Even my online account shows that you have this information already. And now you are affecting my credit rating when I am in fact up to date on all my Bulb billls.
Disappointing service. Clearly time to seek a new provider.