In Home Display has never worked

I have had my IHD for almost 12 months and it has never worked. It is very close to both meters (electricity and gas) and I have turned on and off several times. I have used the box on the Bulb sign in page to notify of this and this says it will be reset but nothing has ever happened.

Hi @mhosegood :wave:

A warm welcome to the community :wave:

It looks like your IHD was not commissioned on the smart network but we should be able solve this as both of your meters are!

I am going to email you requesting a photo of the bottom of your IHD so that I can start the process for this.

You should then be able to see all the data on the display :crossed_fingers:

Best,
Mel