Incorrect Reading From Old Supplier On My Account

Help & Support
#1

Hi all,
I have just joined Bulb. I have sent off my meter reading on 25/01/2019. Due to an error on my account, my old supplier has sent a reading from 2016 which is incorrect, this is showing on my account. When I submitted my reading, I had to then send a picture (due to the incorrect meter reading from my old supplier) of the meter which I have done with the correct reading. I had an email confirming this. I would like someone to look at this incorrect reading and sort this issue out if possible. My old supplier was Utilita. I was on their Flexi Pay tariff which meant I wasn’t a pay as you go customer, but I was paying every quarter.

Thanks.

#2

ljseagal

This is a public forum and really only Bulb will be able to assist with your query. Their contact details are on the Help page, click the Help button at the top of this page.