Incorrect tariff (on IHD)

Hi, Can anyone advise how to kick the tariff on my IHD into touch? It’s displaying 12.73 /kwh for electricity instead of 20.31 and the standing charge at 20.44 instead of 23.76 (The gas tariff is fine) This months bill was quite the shocker compared to the IHD!! I have rebooted it twice.

Hi @barb

Thanks for your post and welcome to community.

Sorry to hear your IHD is showing incorrect information.

I’ve just had a quick chat with our smart metering team regarding this, and we’d like to take a closer look at what your IHD is showing.

I’ve just sent you an email, if you could reply with some photos of your IHD that would be great.

Ele :bulb:

Hi, I have exactly the same issue when I compared the tariff displayed on my IHD6 with what I was getting billed against. Can you help me too? Thanks

Hey @thomas.stirling and welcome to the community :wave:

I have just sent you an email. Would you be able to reply with photos of your IHD showing the incorrect tariff. I can then raise this with my team.

– Robyn :bulb:

Hi, my IHD tariff is still incorrect. Can you help?

Hi @thomas.stirling :wave:

It looks like we requested a communication hub reboot to get this fixed but the reboot wasn’t able to go through. I’m really sorry about this.

I’ve re-requested it for you, it should take 2-3 weeks to be processed.

– Meg :bulb: