Incorrect tariff on my Secure SMETS 1

Hello.

I have a Secure SMETS1 meter from EON that has now been migrated over to Bulb and is being smart again.

However it shows the correct daily rate of 18.99p but the per KW rate is incorrect and has two rates of 16p ish and 9p ish when I am currently on a single rate tariff of around 13p ish. Has anyone else had this issue?

Thank you

Mark C

Anybody got any ideas?

Hi @markcouzens

Welcome to the Bulb Community! I’m sorry your first post was to report this issue.

This sounds like a bit of an account specific issue, so I’ve sent an email over so we can discuss further there and get it resolved for you.