Initial account information re: usage and payment

I moved into a property just over a month ago where we were informed we had to join Bulb as they were the previous energy provider. I’ve set up an account and received a quote but we are yet to receive any next steps about checking usage and payment. Is someone please able to help?

Hi @jamiesanderson,

Welcome to Community :wave: Thanks for your post!

Congratulations on your move and sorry to hear we have not got back to you about this process.

If Bulb is supplying the property, we will be able to process a straight forward move in, if we are not currently supplying the property and you did want to join Bulb, we are currently only taking on new customers via our phone line.

Instead of sharing your personal information here, please could you drop us an email to with the details of the property and I will be able to look into this for you.

If you let me know when you have done this, I’ll be able to respond to you and get to the bottom of your account :partying_face:

Let me know if you have any q’s

– Daisy :bulb: