here’s my experience so far.
VERY MINOR - Email notifications sequence
Both Gas & electricity readings provided on 26th of August 2018 at 10:05 AM, yet your system triggered a notification “It’s time to for your first meter reading” at 08:43 PM.
MEDIUM - I deliberately initiated a Switch in beginning of the August so that you have enough time to settle it. It generated assurances that the switch will finish in august and the first payment will process in August. Yet after 1.5 weeks it changed to first of september with me leaving a gap in montly utility payments. I don;t like systems messing up my established cashflow.
MAJOR - I asked - as a condition to join - if thesystem will provide an option to pay out-of-order manual payments initiated on my own for the purpose of winter top-up or anytime I feel I need to pay more. I thought this option is not available when I was logging in because the switch did not complete yet. However it did now and I still do not see the option when I go to payments.
CRITICAL and I AM PISSED OFF - when I logged in to the web for the first time, I provided details of my circumstances and the system estimated the monthly usage to 86 GBP. To my suprise when I logged in the first time AFTER succesful switch, it now suddenly warns me my amount of £86 is low and it should be £120. What the hell is happening? What was the point of this Switch exercise if my average spending at my previous provider was basically the same £120? Did you just pull off a design/UX dark-pattern?
I can get over 1) and 2) but not 3) and 4).
I really hope switching was not a mistake.