Joined Bulb in May 2019. Problems with meter readings from previous supplier. I CANNOT get an invoice from Bulb because they say there is still a dispute over the readings, but previous company assure me it is sorted. My emails to Bulb eventually get answered with a non answer! I have stopped trying to phone them as I sit for ages and then get disconnected.
Quote from Hayden Wood:
“If you want to help manage people’s energy for them, you’re going to have to get them to trust you to do that and we put a huge emphasis on earning that trust with fair transparent pricing, fast customer service, and answering the phone and replying to emails quickly,”
My experience so far:
Fair pricing, agreed.
Fast customer service/answering phone and replying to emails quickly. Abject failure!