IRESA credit

My previous dual fuel supplier was Iresa. I left them and moved to Bulb before they ceased trading. However I had credit in my account. It seems this credit has not yet moved across to my Bulb account. Can you please let me know what is planned by Bulb to get the transfer completed?

Hey @MarkF credit balances from Iresa aren’t transferred over to Bulb. OFGEM took steps to protect balances on Iresa’s accounts - more info can be found here: https://www.ofgem.gov.uk/publications-and-updates/ofgem-protects-iresa-customers-supplies-and-credit-balances

Queries regarding this can also be directed to Ofgem through that link.