Back in May this year I switched from EON to Bulb and am benefitting from their lower prices. I submit gas & elec readings monthly (I can’t have smart meters as they’re too far apart) and have been happy with my account since.
So, when my 80 year old mum received a letter from British Gas in Sept this year saying they were putting up her energy prices, I switched her to Bulb. She’s been with BG for several years, always had smart meters and has never submitted a reading or had the meters read by an energy company.
Her first communication from Bulb was to supply final readings, which I did on her behalf only for Bulb to reply back with their own estimates. Since then, Bulb has requested readings monthly, despite my mum having perfectly good smart meters. Now, each time I visit mum I take meter readings and submit them which are listed on her account, along with Bulb’s own estimates!
Despite several emails requesting Bulb to iron out this issue and start using the meters as they were designed, they have yet to honour me with a reply. My mum now reminds me to take readings each time I visit. It seems Bulb’s customer service is revealing itself to be a complete shambles!