is it offgen that we to complain to if bulb are not helping at all ?
No it’s Ofgem.
thank you very much
Did you search the Help Page for “Complaints” if so you would have come across this article: https://help.bulb.co.uk/hc/en-us/articles/115001228431-Making-a-complaint
to be honest i was on my phone at the time so couldnt really do it but back on laptop now so all sorted many thanks