Issue now sorted.... What a load of bananas

What a load of bananas this micky mouse company is.

Please elaborate? What exactly is wrong?

You’ve posted on a community forum and that language is not tolerated.

Please elaborate? What exactly is wrong?

You’ve posted on a community forum and that language is not tolerated.

Can’t log in to Web or app constant loop on Web. Can’t find account in app.
Where is a reply from bulb?
As far as I’m concerned it is as I say.
And a complete waste of my time!

GIve em a call.

I’m able to log in and I’ve just checked and the app (updated yesterday) works fine too. Dunno what’s going on your end, then.

I'm able to log in and I've just checked and the app (updated yesterday) works fine too. Dunno what's going on your end, then.

Several reports of this sort of thing. Bulb have said it’s an issue with the account and they fix something once a customers flags it. Just because it “works for me” means nothing.

GIve em a call.

Shouldn’t have to though should you? I good company has automatic checks in place to flag issues and get them corrected ideally before a customer even notices. If I customer tries to log in and something out of their control fails, why isn’t is logged, investigated, and fixed without the customer doing anything other than waiting say a max of 24 hours? When an account with a smart meter isn’t getting readings logged from the meter, why is it up to the customer to ask why there are no readings before Bulb start doing something about it? Why do some accounts have statement jobs that fail for months before the customer gets around to asking, rather than it getting flagged and fixed after the first failed statement job? I could go on.

I’m afraid I agree with the OP. It’s coming up to my 12 months anniversary with Bulb and the company has gone off a cliff since I joined.

@Hooloovoo

I reckon quite a lot of this is down to smart meters. Many folk dont have working ones and I’m going to hold off until I know they are working.

Bulb probably still only has a small company sized customer service team and haven’t yet expanded it to the size it should be.

Once eleanor comes online this morning, I’m sure things can be set in motion for the op

I can’t say I’ve noticed a drop in customer service, but I haven’t needed them in over a year. When I did need them, my experience was fantastic

GIve em a call.

I’m able to log in and I’ve just checked and the app (updated yesterday) works fine too. Dunno what’s going on your end, then.

Thank you

I had rather hoped I’d have got a response from bulb considering the subject line!
Anyway let’s hope there not having a lie-in this morning!

@Skills they tend to respond to the forum in the afternoon, its considered lower priority than email or telephone

Online Chat is worth a try as well.

@Skills they tend to respond to the forum in the afternoon, its considered lower priority than email or telephone

Ha, yes I can imagine. I’m on the phone now in the q

Hopefully sorted out now. Switch got cancelled and my account was closed for some reason. Strange!

On the point of etiquette I would say “bollocks” has been acceptable in polite society since at least 1977 when "Never Mind the Bollocks, Here’s the Sex Pistols"was released. In 2016 Labour frontbencher Emily Thornberry twice mouthed “bollocks” at David Cameron across the dispatch box but was not reprimanded for unparliamentary language. .For political balance I should add that, also in 2016, Boris Johnson said in an interview “The idea that freedom of movement is a fundamental right of the EU is just bollocks.” And more recently the Liberal Democrats felt it appropriate to adopt “Bollocks to Brexit” as their slogan for the European elections. B)

Good morning all,

@skills, it’s great to hear your log in issue has been sorted. I’ve made a slight edit to your thread title as we like to keep it friendly on Community, I hope you don’t mind.

Bulb’s high growth has come with some challenges and we’ve certainly learnt a lot this past year. We want Community to be a place for everyone to chat, share ideas and even support the occasional vent at Bulb. We think that it’s important to read every comment, but we recognise that this becomes more difficult as our member base grows.

We’re going to be increasing the number of energy specialists at hand to offer support (sadly @“Eleanor at Bulb” can’t do it all). You may have noticed a few new faces around here. When we proposed this solution to the company, we received an overwhelming interest of energy specialists wanting to get involved. The plan is to continue to increase support until you guys are comfortable that your queries and concerns are being fully addressed.

We’d love to hear everyone’s thoughts on how best to grow this space.

Surely “plums” would have been more faithful to the original than “bananas”? =)

=) he he he

I had a not so Smart Meter installed 14 days ago, it does not work!. I do not understand why it is called a Smart Meter, it is exceedingly dumb. I have had four system resets from the Head Office, each with a 48hr wait. On Friday Bulb requested a meter reading 8 days after an install, this is what a smart meter is meant to eliminate, isn’t it?. I am not impressed with their customer service, as it is non existent, they are incapable of even answering an email.

Hi @Dillicar, we’re really sorry that you’re still having issues with your IHD. I’ve just sent a response to your email, let me know your thoughts.

Good morning all,

@skills, it’s great to hear your log in issue has been sorted. I’ve made a slight edit to your thread title as we like to keep it friendly on Community, I hope you don’t mind.

Bulb’s high growth has come with some challenges and we’ve certainly learnt a lot this past year. We want Community to be a place for everyone to chat, share ideas and even support the occasional vent at Bulb. We think that it’s important to read every comment, but we recognise that this becomes more difficult as our member base grows.

We’re going to be increasing the number of energy specialists at hand to offer support (sadly @“Eleanor at Bulb” can’t do it all). You may have noticed a few new faces around here. When we proposed this solution to the company, we received an overwhelming interest of energy specialists wanting to get involved. The plan is to continue to increase support until you guys are comfortable that your queries and concerns are being fully addressed.

We’d love to hear everyone’s thoughts on how best to grow this space.

Not at all. Thank you

@Skills glad it’s all sorted.