Hi everyone. This is my first post and I wondered if anyone else has had the same difficulties when submitting readings using the Bulb app.
My next door neighbour submit their readings at the end of every month using the Bulb app on their i-Pad. They have been able to enter and submit their Gas usage without issue. However, when they try to submit the Electric reading the “send box” always remains greyed out. The information is then re-entered for a second time and “sent” again, this time confirmation is received that it has gone.
Their usage is unusually high compared to my own (we have identical properties but they have one less family member) and upon examination of their monthly bills it shows that they have been billed for Electricity twice. That indicates that the first Electric reading submission had in fact gone through to Bulbs servers and that was the reason for the bill showing identical readings twice and billed accordingly.
I was just wondering whether this is an issue exclusive to them or have other Bulb customers experienced this issue too when using the Bulb app.
Thanks in advance