Issues with statements and meters

Hi, I haven’t had a statement on my account since January, also my smart display displays a different usage than my electricity meter does?

Hey @ahill1971 :wave:

I’m sorry about this, it definitely sounds like something isn’t right here!

It looks like the issue lies with the electricity meter readings. The first thing I’ll need is a picture of your electricity meter - showing the meter serial number and the latest readings.

I’ve dropped you a message, so reply to that with the picture and we can go from there :+1:

All the best,