It seems they have cancelled my direct debit

But I checked and my account is in credit like whot it is supposed to be … Do you know what you are doing?

Is this supposed to be live help?

Oh this is great no replies this is not very good at all …
Is this supposed to be a help line or chat to help me or am i talking and making comments to myself?

Hi @BunnyHumper, this is a forum, so not live in the way you’re thinking of.

The web chat you’re most likely looking for is on this page (bottom right circle icon).

They’re super quick on the phone too (0300 30 30 635)

Hi @BunnyHumper - as @mowcius has advised this is not a live chat function. This is a discussion forum. If you would like to talk to us please phone 0300 30 30 635 drop us an email to or use the web chat function which is at the bottom of this page.

Please note as this is a public forum we will not be able to discuss personal account details here.