Hi everyone. I just wanted to share some feedback on my life with Bulb. I consider myself as a quite loyal customer. I’ve been with Bulb for more than 3 years now. I would like point out that the idea of affordable renewable energy is great and you can actually see the market moving in that direction and I think Bulb deserves a good amount of credit for being one of the first to offer this.
When I was living at my previous property I had no issues whatsoever - I had gas and electricity supplied, direct debit was automatically taken from my bank account and the life was great, at that point I would’ve recommended Bulb to anyone seeking for a new supplier. It was simply that good.
However my experience with Bulb has worsened with me moving to another property where I was surprised with a prepayment electricity meter which is on its own is designed to make your life miserable regardless of your electricity supplier (£50 top-up cap, cash only, have to go to convenience store to top-up which doesn’t sound like a great idea by today’s pandemic standards).
I’ve got in touch with Bulb regarding the new meter but unfortunately 2020 came in and everything was set on pause including smart meters installations. When all the things started to settle down and installations continued I didn’t actually rushed in to ask for a new appointment, I waited till September trying to be more considerable - I am sure there are plenty of people who needed it more than me. I reached Bulb again in September and secured an appointment for November, 4th (2 month wait but I was already waiting for over 9 months so it is ok I thought at a time).
I was really thrilled on November, 4th to see my engineer not turning up in my designated slot. Surely he was redirected to someone who had more pressing matters - I fully understand that. To make it to this appointment I had to fly across the Europe and time it so that I could be out of mandatory 2 week self-isolation before the appointment date comes, but it turned out that I could’ve stayed where I was at a time. I have received a compensation from Bulb for this misdeed appointment which is something positive.
Well, today is November, 30th and till this day I don’t have a new appointment date after contacting customer support 5 times. So after all of this I will be switching to a different provider to see if someone else could be taking a better care of their customers.
P.s I am sure Siemens engineers are widely available, its very likely down to the fact that Bulb gets a very low quota on their bookings some of which are not fulfilled so switching to a bigger provider could be a viable solution for me. Also I didn’t need a smart meter - I am ok with any sort of credit meter but Bulb isn’t installing any other meters at this time.