SPOILER: This is not a complaint (it’s not praise, either!)
I’ve been with Bulb since April. I was previously with npower (and I was quite happy with them).
I’m a very low user of electricity. I use no heating. Just lights, the kettle, the TV, and charging my iPads, etc.
I was persuaded to switch to Bulb during the intensive switch promotions that happened last Spring. The attraction in changing was the (much) lower cost.
I gave uSwitch and Bulb my yearly meter readings from npower and details of my monthly Direct Debit payments. Bulb quoted me around £14+ per month as against £25 a month with npower.
A few months later, Bulb asked me to increase my payments to £23. No problem; it’s still less than npower.
Today Bulb asked me to increase my payments to £28+ (as I am in arrears).
There has been no increase in my usage (I log my usage every day).
So… I’m wondering how come my monthly Direct Debit payments have doubled in six months.
Bulb had my annual usage before I signed up. On signing up, I understand that the usage was verified with npower.
So why was the original payment set too low by Bulb? Why was the pre-signing up quote too low? And why is my bill now greater than it would have been with npower? (If I remember correctly, npower were going to fix the price for me at around £25 or slightly more for twelve months).
This doesn’t look right, does it? This looks in the face of it like some kind of ‘bait’ to draw me in to Bulb.
I appreciate that, quite possibly, I may end up paying a tiny bit less (or more) over the year than with npower.
But that’s not the point, is it?
Switching costs money. It may not cost me much… but it costs npower and Bulb.
And let us not forget the very basic teaching we were given (hopefully) in our childhood or at school.
The man who is dishonest in small things will also be dishonest in larger matters.
To repeat, this is not a complaint. It’s not praise either. It’s an eyebrow gently raised and a quizzical expression on the face.
For the moment.