@Roger71 Hi Roger, welcome to Bulb community!
You’re right about estimated bills, if you provide a meter reading your bill will be adjusted to that reading. If we have overcharged you we will credit your account back and if we have undercharged you, we’ll add the debit to your account. You don’t have to wait till the next bill for adjustments to be made, we’ll aim to have your bill updated in 24 hours.
If you have used your EAC and AQ (yearly usage figures for gas and electricity) when signing up, your quote will be accurate to your actual usage. If you don’t have your annual usage figures to hand, we generate a quote based on the average usage for a property of your size in your area. This may be inaccurate if you’re a higher user. Once you join us, we’re provided with more information about your historical usage. We use a combination of this data and your own meter readings to generate your usage projections and your monthly DD.
Upfront payments let us be smarter when buying your energy, so we can pass more savings on to our members.
Once you switch to Bulb, we take monthly payments from your bank account which will build up credit in your Bulb account. Every month we use this credit to pay for the energy you’ve used. We offer a range of payment options that can be found in our payment methods page which can change over time.
If you do decide to join us and you find that Bulb is not for you, we do not charge exit fees and neither do we tie you into a contract. If the price is right for you, you want simple and efficient customer service and you’re looking for green energy then Bulb is just the place. You will only truly know if it’s the right place for you by taking a chance on us. Whatever you do decide, we wish you all the best in your endeavors.