Like many many other users I have been let down by the Smart Meter roll out carried out by Bulb, since installation (March 2019) i have had a Gas usage output only to my IHD, right up until Friday of this week when magically the electric readings burst into life and for a brief glorious period i had the full product offering that a Smart Meter promised. When after two days it went back to Gas only it felt like a right of passage, one that lots and lots of other users have been through, i actually found it funny and settled back to life with just the single reading. But then it stopped being funny, as mentioned in previous posts I have not had a bill for my energy usage since the Smart meter was installed, as a result my account was over £500 in credit and they were suggesting that i reduce my monthly payment down. Having full smart capability must have triggered something in the back end billing system as i finally received a bill, however, and without any explanation, the bill was based on my usage from the day i joined in 2017, it was very high level , no detail just a summary of readings (all the same date) and a summary of payments i have made, the end result was that my £500 credit is now £24 credit. The invoice does not show any credits from the new customers i have introduced, and basically it is impossible for me to check if the numbers are correct or not. I have absolutely no faith that the Bulb team have got it right but i am supposed to just accept it, when i complained the response from Bulb Help is shown below. To me this looks like Bulb telling me that because they screwed up the install of my Smart Meter then i have to spend goodness knows how long checking through 2 years of my energy account!!! this is simply not acceptable, and to rub salt into the wounds i think i am now stuck with Bulb.
Iustin (Bulb Help)
May 16, 13:23 BST
I am so sorry for the trouble.
We were missing the meter details and therefore could not generate a bill.
In your Bulb account you are able to see a comprehensive statement for the whole time you have been with us. It includes the meter readings, the amount of energy used and the payments made.
Your account is £26.74 in credit, so all good.