So currently we will not be receiving Smart reads as the meter is not yet connected onto the wider Smart network. We’re currently working on integrating other suppliers’ smart meters into a common smart network so that we can start communicating with them. This is an industry wide standard across all suppliers when it comes to First Generation Smart Meters.
Right now, we can’t give you an exact date of when that will be, but the process did start this summer and is happening in several phases over the next 6-12 months. As soon as the work is complete and we can read your meter remotely, we’ll let you know. This also means that we wouldn’t install a new smart meter as your meter should be turning “smart” over the next few months. It’s just in the meantime that it is only going to be smart with the supplier that installed it.
Because of this, you’ll have to submit manual meter readings through your Bulb Account, to ensure your statements are accurate. If you’re not sure how to read your meters, we have a useful guide that can help.
I can see that we have received a few electric readings since your switch which is great, but are missing some gas reads. I have sent you an email now to assist you with this. If you wish to provide me with your gas reading, I can get that added to the account for you and ensure that your billing is all accurate and up to date.
If you have any further questions please do feel free to ask away here or within our email thread!