Keep getting 'you need to get in touch' letters in the post but online everything set up correctly!

Please contact me. I have tried calling but am left in a queue. When I press ‘1’ for you to call back, you never do!

Regards,

Please contact me. I have tried calling but am left in a queue. When I press '1' for you to call back, you never do!

Regards,

Have you tried live chat?