Key not present

Hi there, just wondering if I can add money to my account with out the key I’ve left it I a friends car and have no power

Hi @kelvin123,

I assume you have a pre-paid meter (with a key) - if it’s just a temporary situation, you may be able to get along using ‘Emergency Credit’ (see If you run out of credit on a top up (prepay) meter – Bulb ) and depending on your type of meter it might support VEND codes ( https://help.bulb.co.uk/hc/en-us/articles/360013684571-How-do-I-top-up-my-smart-prepayment-meter-using-a-VEND-code- ). Otherwise, you can’t top up without the key.

If you don’t think you’ll get access to your key in the near future, it’ll be worth asking for a replacement Replacing a lost electricity key or gas card – Bulb .

Hope it helps!