Key payment taken from key but not added to meter!!!

Help! I’ve got 20p of emergency credit left on my account, I’ve just put £1 on the key, put it into the key meter for it to accept the money but it did not add £1 to the balance of emergency credit remaining. What do I do, my electricity won’t survive the standing charge being taken at midnight?

Hi @abbeym395 ,

I’m really sorry this message has been missed - it sounds quite urgent, but it got lost with all the other community posts which came in.

If you are still having problems, I would contact Bulb directly via email at or call them on 0300 30 30 635 ( see ) as they’ll be able to help. This doesn’t sound like something we fellow members can help with.