Lack of response from Bulb.

I have applied for help with meter reading as I am disabled and cant get to the meters. I am still getting estimated readings and running up large debts. What do I have to do to get Bulb to honour their promise to help users in my situation?

Have you rang them or did you email?

https://help.bulb.co.uk/hc/en-us/articles/115001233052-What-support-does-Bulb-offer-to-vulnerable-members-