I have built up over £500 in my top up account because I have been over-paying every month for a year. Yet Bulb will not let me use this money, but insist that I should pay them £84 to £92 each month going forward on direct debit. I wanted to lower my payments to use the money I have built up, but Bulb do not appear to allow me to do this? Am I missing something? Why should I find new money to give Bulb when I could use up what I have got. In this time of lock-down and economic hardship, why are Bulb acting in this way towards their clients?
Cancel your direct debit, set it up again once the credit is gone.
Firstly, welcome to the community
We recently did a payment review which looks at your winter usage and then sets the direct debit so you will not go into debt over the more expensive months.
I can have a look at your account now to make sure this has been calculated correctly and then send you a private message.