Hello,
Under the ofgem rules, if a customer doesn’t receive their final bill within 6 weeks they should get an automatic compensation payment of £30, if this fails to be paid within 10 days a further payment of £30 is required to be paid to the customer.
As bulb has failed to meet either of these deadlines I’m therefore expecting a compensation payment of £60 to be credited to my account. I’ve been chasing this payment since August with bulb acknowledging this needs to be paid but constantly ignoring me or saying there is a backlog in the compensation team.
Can you provide an update when this credit will be added to my account?
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