How long does it take following meter reading submissions before I can see the calculated costs? My previous energy supplier gave me instant calculated costs.
The latency is based between when you submit the read compared to when we send the statements.
We ask for a read 3 days before we send a statement to you, and that read is shown as the closing read of the statement.
We’ve not currently got an instant cost calculator, I know it’s something we’d like to develop at some point though.