Hi I’m due to move house on Friday. I understand my account will close. When will I be refunded my remaining credit?
Hi there @Chellemc yep we’ll ask you for some final readings, once we have those your account will close, we’ll produce a final bill, and we’ll automatically refund the credit left on your account
Hi there I submitted my final meter readings last week and I haven’t heard anything about my final bill or when il be refunded my credit. My account has already closed.
Thanks for getting in touch. We have your reads and we can send your final bill now they’re on your account. It will come over the next week and include any refunds/payments to settle your account.