I am leaving bulb as communication has been so poor and the price of the energy is not as competitive as it was.
I alerted bulb to the fact that my electric meter was malfunctioning and not providing accurate reading. 2 lots of photographs had to be supplied over a while before action was taken. I had no communication about what was to happen, how the estimates would be calculated and once again a large monthly DD taken and despite meter readings on several occasions I have never seen my account reconciled .
Trying to make contact with them has been difficult.
I am leaving next month and am being told it may take 6 weeks to get a figure regarding the account and they will still be taking a DD.
I feel that a referral to the ombudsman is a near certainty.
Does anyone have some advice or experience regarding this?