After being very impressed with the aims, procedures and openness of Bulb, I have been dismayed by what happens when a price rise prompts you to leave. A day after our switch completes, access to our Bulb dashboard disappears! We can still login, but only get a blank bulb page on any browser. The same on the app. We can see no information about our usage, payments or the balance on our account. We therefore don’t know if we owe any money. I would have thought that must breach OFGEM rules. It is plain wrong behaviour from a company that boasts of being ethical. Every utility we have used lets you access the account for anything up to a year, so you can manage and monitor a process that can go horribly wrong.
So we use every relevant term we can think of in the Search box to find any guidance on the leaving process in the otherwise comprehensive help pages. Someone must have taken the decision not to ‘help’, as there is NOTHING.
The only contact from Bulb was one email just after we signed up to the new supplier ‘Sorry you’re thinking of leaving…’
What a sorry end.