So not only do you inform me of the price hike which will increase my bill according to you by £5.50 per month, but you’ve also decided to increase my monthly payments from £40 per month to a whopping £81.09 during a pandemic! You claim my account was £38.22 in debit last month but the reason for that is because you always send the bill before taking the money from my account which means my account automatically goes into debit initially for the first day or two and then my card is charged £40.00 and the remainder comes out of my account which brings it back into credit. This has always been the case since I joined Bulb in 2017, I pay a set amount off my card and top up my account with the remainder. I’m not prepared to pay for more than what I use each month, nor should I be expected to. You are basing these payment changes on estimates and historic usage of energy but for half the year my bills don’t exceed more than £50.00 and for the other half rarely over £60.00. 18 months ago my bills were higher because there were six people living in my house now there’s just two which is reflected in my reduced energy usage. This is unacceptable and I would like an explanation. I’m so angry and fed up with Bulb, I think it’s time to move to an energy provider who values their customers.