Lost electricity key

I have lost my electricity key and am out of electricity. I emailed and was told that I could get a replacement from the shop however I only received an error message when I inserted this into my pre-pay metre. The shop told me that I needed a reference number. I emailed again and was told that I could get this reference Monday morning. However, I am without electricity and cannot wait until Monday. I am not receiving replies to my emails. Is there any other way to top up or sort out a new key?

Thanks,

Can you get emergency credit on your meter? https://help.bulb.co.uk/hc/en-us/articles/360006207791

I need the key to activate the emergency credit.

Hi @CSzakacs can you please call us on 0300 30 30 0635? We will be able to sort this out for you