Any help would be appreciated
I’ve recently moved to bulb from spark energy and when it switched over I lost around £8 on my electric and £6 on Gas
I’ve contacted my old suppler and they said that the credit would of moved automatically to my new supply but it hasn’t and they have refused to reimburse me the money - They said I need proof that the credit didn’t move with the switch over
I know it doesn’t seem much but I’m unemployed and I’m on a tight budget I’ve managed to put a few pound on each meter and I think I will have to go on emergency credit before I can top up again till next pay day.
Any suggestions please what I can do to get the credit back